The Primary Health Care Corporation (PHCC) has achieved the Diamond-level accreditation certificate from Accreditation Canada International, the highest level of accreditation awarded by the organization.
The Diamond-level accreditation refers to outcomes using evidence and best practices to improve the services provided by a healthcare facility.
A team of six surveyors from Accreditation Canada International inspected all 25 health centers under PHCC, their facilities and services, and approved them to the highest standards. The entire inspection process took nearly a month to complete.
The surveyors carried out a rigorous review of patient safety, administrative policies, human resources, financial resources and data systems. During their visits, they met with patients, staff, partners and senior management, registering satisfaction for quality, safety standards and patient care.
Accreditation Canada International provides three levels of accreditation, with Diamond being the highest. The other two levels are Gold and Platinum. PHCC achieved Platinum level in 2014. These levels are determined by the performance of the organizations during the on-site survey.
Accreditation Canada International identified several success areas of PHCC, including the commitment of a multicultural workforce, integrated quality in all areas, and systematic focus on quality enabling management and organizational capacity building.
Other areas of excellence included the mastery of organizational and clinical standardization, local innovation, response to community needs and the drive to ensure that PHCC services reflect the corporation’s values, delivering care as well as patient centric healthcare services.
Jeanette Edwards, a surveyor from Accreditation Canada International, said, “We shared a brief report with the PHCC team that highlighted strengths and recommendations going forward. Qatar has underlined the significance of primary care as a foundation of the whole health system and the quality of the services we experienced was remarkable.”
Dr. Mariam Abdulmalik, Managing Director at PHCC commented, “The achievement was made possible thanks to the outstanding efforts from top administration, the continued hard work of all PHCC medical staff and relentless efforts by all employees.”
Accreditation Canada International is one of the oldest international accreditation organizations and most experienced in certifying primary healthcare services across the world.